Terms of service

These terms cover the use of reserving.ai and the Reserving service. They are written in ordinary language on purpose, because terms nobody can read protect nobody.

Who this agreement is between

This agreement is between you, the venue or the company using the service, and Reserving, operated under the reserving.ai brand. The address for every notice under these terms is [email protected].

By creating an account you accept these terms. If you are accepting them for a company, you confirm you are allowed to do so.

What the subscription covers

The subscription gives you access to the Reserving service for the number of venues in your plan: the booking widget, the booking page, the availability engine, the board, guest records, confirmations and reminders, and the features listed for your plan on the pricing page.

We improve the service continuously. Features are added and changed, and where a change removes something you rely on, we tell the account owner by email before it happens.

What you are responsible for

• Keeping your staff logins to the people who should have them
• The accuracy of what you publish through the service, including prices, policies and availability
• Having a lawful basis for the guest data you collect and store
• Telling your guests what your own cancellation and deposit policies are
• Not using the service to send unsolicited marketing to people who did not book with you

Subscriptions, renewals and cancellation

• Every plan is a subscription, charged monthly or yearly in advance, per venue where the plan is priced per venue
• The subscription renews automatically for the same period until you cancel it
• Cancelling takes effect at the end of the period you have already paid for, and access continues until then
• Moving to a higher plan takes effect immediately, with the difference charged on a pro rata basis
• Moving to a lower plan takes effect at the next renewal
• Prices can change with 30 days of notice by email, and a change never applies inside a period you have already paid for
• Enterprise is billed as agreed in the order form, including annual invoicing against a purchase order

Amounts are stated in US dollars and are exclusive of any tax that applies where you are.

Who owns what

Your data is yours. Guest records, bookings, notes and the configuration of your venues belong to you, and we hold them to run the service for you. We do not sell them, we do not market to your guests and we do not use one customer's data on behalf of another.

You can export your data at any time in CSV, including while you are cancelling. After an account closes, we delete the data on request, and in any case it rolls out of backups within 30 days. How the data is protected is set out on security, and what we collect on the website itself is in the privacy policy.

We act as processor for the guest data you collect and you remain the controller of it. A data processing agreement is available on request.

What is not allowed

• Using the service to break the law, or to help somebody else do so
• Taking bookings for something you are not permitted to sell
• Attempting to access another customer's account or data
• Deliberately overloading, probing or interfering with the service
• Reselling access to the service without a written agreement with us

An account used this way can be suspended, and we tell the account owner why.

What we promise and what we do not

We work to keep the service available at all times and we run backups daily, but no online service is available every second of every year. Enterprise contracts carry a 99.9 percent uptime commitment with the remedies written into them. Other plans carry no service level commitment.

Planned maintenance that could affect bookings is announced in advance by email to the account owner and scheduled away from service hours where that is possible.

Liability

The service is provided as it is. To the extent the law allows, our total liability in any twelve month period is limited to the amount you paid us in that period. We are not liable for lost profit or lost bookings caused by circumstances outside our control, including a failure of your own website, your internet connection or a third party you use alongside the service.

Closing an account

You can close your account at any time from inside it, and the closure takes effect at the end of your paid period. We can end the agreement with 30 days of notice, or immediately where the account is used in a way described in acceptable use, and in that case we refund any unused period you have paid for.

The rest

• If part of these terms turns out to be unenforceable, the rest continues to apply
• We may update these terms, and the date at the top changes when we do. Material changes are emailed to account owners 30 days before they take effect
• These terms are the whole agreement between us, except where an Enterprise order form says otherwise
• Notices to us go to [email protected] and notices to you go to the account owner's email address