Salon and spa software for chairs, staff and treatment lengths
A salon booking is three things at once: a person, a chair and a length of time. Software that treats it as a slot in a calendar will book a two hour colour into a ninety minute gap and leave the stylist to explain it. Reserving fits the booking to the staff member, the chair and the real duration of the service.
North Street Salon
Open 09:00 to 19:00
Chair board
Chair fitted
Deposit rule
No-show risk
Reminders
01
Staff, chair, service, duration
- Services with their own duration, so a cut and a full colour are not the same booking
- Bookings tied to a staff member, with the chair or room they work at
- Processing time inside a service, so the stylist is free while a colour develops
- Turnaround buffer for cleaning and resetting between clients
- Staff working hours, days off and holidays
- Requested stylist honoured, with the rest of the team offered when they are full
02
An empty chair hour cannot be sold twice
The longer the service, the more a no-show costs, so the rules can ask for a card exactly where the exposure is. A blow dry on a Tuesday does not need a deposit. A four hour balayage on a Saturday probably does.
- Deposit and card-hold rules by service, duration, day part and client history
- Card taken on the booking page, with no card reader at the desk
- Cancellation window set per service
- No-show and late cancellation policy shown before the client books and repeated in the confirmation
03
Reminders are the cheapest thing that works
The confirmation goes out the second the booking is made. The reminder goes out 24 hours before and again three hours before, with one tap to confirm and one to cancel. A cancellation that arrives the day before is a slot the desk can still fill.
- Email confirmation immediately, with the service, the stylist and the time
- Reminder 24 hours and 3 hours before, with one-tap confirm
- SMS reminders with two-way confirm on Growth and above
- Waiting list that offers a released slot to the next client on its own
- Rebooking prompt in the follow-up message, at the interval the service calls for
04
Client records the team can actually use
Colour formulas, allergies, what they had last time, what they asked not to have again. It sits on the booking, where the person doing the service will see it.
- Visit history with services, staff and spend
- Notes, formulas and allergies on the client record
- Preferred staff member and preferred time
- Records owned by the salon, exportable on request
05
What a small chain needs on top
Two or three sites are run as one account with roles per location, shared client profiles and one report that covers all of them. Salon management software for a chain is mostly about consistency, and the pricing for up to five locations is on pricing.
Put the chairs, the staff and the services in once
Create your account and let the website book the chair that is actually free.